Stage 1 – Understand the Management Capabilities for success
State and measure your business goals
Actively lead the transformation
Get your ServiceNow foundation right
Create excitement, drive adoption
Stage 2 – Connect Vision & Strategy to Implementation
Start your journey by defining your vision, drivers, desired outcomes, and measures of success
Run a gap analysis between current and needed IT business capabilities
Build a plan that includes your baseline, future-state requirements, and actions to reach your goals
Stage 3 – Set Process, Data & Technology Foundation
Run a review to define “as-is” and “to-be” states for the processes you’ll implement
Put your desired CMDB model in place before you implement new capabilities
Define a clear reference architecture to guard against future technical risks
Define clear standards for instance management based on your desired outcomes
Deployment of any ServiceNow capability should ideally start by mapping the “as-is” and “to-be” processes or workflows. The goal of process mapping is to identify gaps between an as-is and to-be processes that can be translated into requirements and/or user stories for Now Platform implementation.
