Right Prompt Technologies Pvt Ltd.

Advisory Services

Right Prompt Technologies is pledged to create value for our customers together with our technology partners. Our motto is Automate. Innovate. Transform. Our biggest strength are industry domain experts with deep knowledge of business processes and decades of experience across a cross section of industries. We bring this entire capability to our Advisory Services.
We follow a 4-Stage Process

ASSESS – Discovery and Innovation sessions, use tools, discussions to investigate
DEFINE – Align strategy, business model to implementation. Design the change process and technology.
SOCIALISE – Evangelise and communicate the change to the employees, agree on plan for execution with stakeholders
PRESENT – Document the execution plan, communicate the plan for execution to ensure buy in of stakeholders, commit resources, timeline and budget for success.

Some examples of our Advisory Services cover

Process Design

Our experts help discover and map related processes (and sub-processes) for a complete view of how they connect to and impact each other. We address the specific challenges and value creation for the execution of workflow automation. Process Mining (PM) on the Now Platform creates business process flows from the data in audit trails for quick, in-depth analysis of business processes. Armed with complete visibility into process flows, you gain the ability to instantly monitor and analyze performance, find conformance issues, and continually optimize and improve.

During design workshops, our business process expert examines the current-state process flows, process design guide, and business requirements to make recommendations to improve a process’s efficiency, effectiveness, and the value you see from the Now Platform.

Manage Enterprise Applications & Infrastructure with a Service Operations approach

We understand different organisations are at different ITSM maturity levels. We can assess and recommend your roadmap for moving your ITSM to manage omnichannel engagement with users and provide for a more predictive and self-healing capability. By leveraging omnichannel capabilities like Virtual Agent, Chat Bots, Enabled by technologies such as automation and AI. ServiceOps is a vendor-neutral approach to IT management that cuts waste and cost, increases IT personnel productivity and efficiency, and improves IT service quality, as well as the experience of its users.

Digital transformation execution of enterprise workflows

We have industry consultants with both the domain expertise and technologies like cloud for execution of your Digital Transformation initiatives. Leveraging Automation and AI enabled low code platform like ServiceNow, our teams can build and integrate new innovative application workflows across employees and customer channels.

Clean Core ERP

Many large enterprises with legacy ERP like SAP ECC have the challenge to bring agility to their processes while addressing the legacy customisation issues. ServiceNow Clean Core ERP can ease migration issues by converting ECC custom code to modern scalable workflows. We enable automation outside SAP ERP by leveraging the ServiceNow Creator workflows.

Customer Service Management

We have experience in deploying Cloud solutions for intelligent customer services. We help improve service operations and customer engagement by bringing front, middle, and back offices together to proactively address issues and automate common requests. This enables you to reduce costs while delivering frictionless customer service.

We can also help expand revenue opportunities by upsell and cross sell through contextual recommendations and personalizing services.