SERVICES
Automate. Innovate. Transform.
Advisory Services
Right Prompt Technologies is pledged to create value for our customers together with our technology partners. Our motto is Automate. Innovate. Transform. Our biggest strength are industry domain experts with deep knowledge of business processes and decades of experience across a cross section of industries. We bring this entire capability to our Advisory Services.
Some examples of our Advisory Services are:
Process Design
Our experts help discover and map related processes (and sub-processes) for a complete view of how they connect to and impact each other. We address the specific challenges and value creation for the execution of workflow automation.
Manage Enterprise Applications & Infrastructure with a Service Operations approach
We understand different organisations are at different ITSM maturity levels. We can assess and recommend your roadmap for moving your ITSM to manage omnichannel engagement with users and provide for a more predictive and self healing
capability.
Digital transformation execution of enterprise workflows
We have industry consultants with both the domain expertise and technologies like cloud for execution of your Digital Transformation initiatives. Leveraging Automation and AI enabled low code platform like ServiceNow, our teams can build and integrate new innovative application workflows across employees and customer channels.
Implementation Services
Right Prompt Technologies brings its expertise in the following areas:
- Execution of Digital Transformation initiatives of large enterprises (process,methodology, technology)
- Large program management (teams, tools) – setup Governance to manage and track large programs/implementations.
- Data and Application Services Integration for enabling new age workflow automation.
To implement ServiceNow enterprise solutions we align your team to a three-stage journey:
Stage 1 – Understand the Management Capabilities for success
Stage 2 – Stage 2 – Connect Vision & Strategy to Implementation
Stage 3 – Set Process, Data & Technology Foundation
Deployment of any ServiceNow capability should ideally start by mapping the “as-is” and “to-be” processes or workflows. The goal of process mapping is to identify gaps between an as-is and to-be processes that can be translated into requirements and user stories for Now Platform implementation.
Custom Development
Right Prompt Technologies’ experienced platform experts can help you in the design and development of solutions for modernizing your legacy applications to the cloud. These custom developments are done using the rich NOW platform with its low code, automation tools, modern UX design, integration capabilities andAI capabilities. Our approach for the custom development is based on DevOps/Agile principles. We offer
Service Now POC Workshops
With extensive industry experience and good understanding of business processes across different industry verticals, Right Prompt is well poised to conduct quick Proof of Concepts using different ServiceNow modules for customers to build business cases and make informed decisions.
Bespoke Application Development using App Engine
Service Now App Engine and Integration Hub is our core competency. Having developed many products on these platforms (Listed in Products) we understand the underlying concepts of product configuration, access control, security, pre-built workflows and custom data models very well and this gives us the confidence of developing complex applications in a matter of few weeks.
Mobile Applications
All our Solutions – SmartAssurance, Smart LOS and Smart Lead Management are both Web-based and Mobile Based. Beyond ServiceNow Mobile Apps we have also leveraged the versatility of React to create mobile user interfaces that are extremely feature rich and engaging to use. They provide the full potential of Android and iOS environments like Geo-Tagging, Geo-Fencing, Map Integration, SMS and WhatsApp Notifications etc.
Custom Portals
Designing custom portals for Bank Agents, Relationship Managers, Other Business Stakeholders or DIY customers is key to creating superlative employee or customer experience. You get all the relevant information in a simple, intuitive, and easy navigation from a single pane of glass maximizing user productivity.
Integration Services
The success of any large digital transformation or application modernization project inevitably rests on successful integration of legacy applications and data migration. The integrity of data, being the organizations lifeline, must be protected at all costs in terms of accuracy, formats and context. Right Prompt Team has extensive Integration and Data Migration expertise having performed large complex multi-bullion records migration for large Financial Institutions and Customer Services companies in India and abroad. Our teams have experience in Integrating Cloud Platform with SAP ERP, Oracle DB, MySQL Data, Twilio (Messaging), O365 tools/Gmail, CTI Integration, DocuSign, Trustpilot, Ent Portals (using REST API’s/custom adaptors).
Our approach to integration and data migration is as follows:
Define your integration
Define your needs and capture business value. Common Integration Use Cases include -Process Integration, UI Integration and Data Integration
Design your integration
Determine your integration method and define technical
requirements factors – data formats, triggers, frequency, volume, error handling,protocols etc.
Implement your integration
By testing separate process and data movements, end to
end tests, load tests, review and monitor errors and long-term maintenance plan
Integrated Risk Management
ServiceNow Integrated Risk Management (IRM) Suite is built on top of one of most powerful platforms – the NOW Platform. The comprehensive IRM suite includes Policy and Compliance, Regulatory Change, Cyber and Technology Risks, Enterprise and Operational Risk and Audit. Third Party Risk Management and Business Continuity Risks are available as added modules.
Through continuous monitoring and automation ServiceNow IRM delivers a real time view of compliance, improves decision making, and increases performance across your organization and with vendors. It allows you to easily collaborate and effectively communicate with other departments and users. Dashboards and reports provide actionable views.
Right Prompt’s Compliance Reporting Tracker is a simple workflow solution that allows Chief Compliance Officers and other Maker-Checker(s) across various departments in Banks and NBFCs to get a consolidated view of their statutory submissions with automatic notifications and escalations so that reporting deadlines are never missed.
ServiceNow Support Services
We have experience in large scale complex support services for enterprise applications in a SLA driven model. We help to reduce your operational costs while ensuring Service Quality Assurance. Our support CSA certified experts with our support manager design and ensure the support model meets your organisational requirements.
Our support services delivers on Incident , Request, Problem, Change Management processes, Configuration Management, Minor/Major Enhancements and Release Management.
We also provide Security & compliance assurance to ensure we comply to your organisation/regulatory requirements.
We can also support you with Architecture guidance, Process Optimization, ServiceNow Technical know-how and feature updates.