Banks and NBFCs depend on a growing network of insurers, verification services, payment providers and data sources, but separate integrations make products slower to introduce and harder to manage. Every new provider becomes a project, and every product launch waits behind it. Smart Aggregator is an integration and aggregation platform built on ServiceNow Workflow Data Fabric and App Engine that brings those connections into a controlled API environment.
Smart Aggregator connects banks and NBFCs with insurers, KYC providers, payment gateways, credit bureaus and other service providers. It supports RESTful and SOAP APIs as well as JSON and XML, allowing different provider interfaces to be managed through a consistent approach.
The platform supports the API lifecycle from connection and configuration through authentication, monitoring and ongoing management. End-to-end encryption and API authentication protect information as it moves between the bank and participating providers.
The bank’s own administrators can configure new products and product variants without depending on the platform vendor for every change. This keeps product teams closer to configuration decisions and reduces the delay caused by repeated development requests.
Selective data caching can be used where it reduces repeated provider calls, lowers cost or improves journey performance. Data remains connected to the relevant process so technical decisions support the service being delivered rather than creating a separate integration layer with limited operational context.
Smart Aggregator tracks lead progression and business measures such as lead-to-quote and quote-to-closure. Teams can see how integrated journeys are performing and where potential customers are being delayed or lost.
Technical measures show API usage by journey stage, branch and zone. This helps platform and integration teams identify demand patterns, investigate issues and understand which connections support each part of the customer journey.
Smart Aggregator is for banks and NBFCs that need to connect with multiple external providers while retaining control of product configuration. It supports product, integration, platform and operations teams responsible for introducing and maintaining connected services.
Reusable integration patterns reduce the effort required to onboard new providers and products.
Product teams make their own changes instead of queueing for development.
Connections are managed through a common integration layer, making journeys easier to monitor, support and change.
We begin by assessing the customer journey, provider landscape, interfaces, data requirements and ownership model. Outcomes and responsibilities are agreed before connections are configured. Our consultants work alongside product, architecture, integration, security and platform teams through testing, release and transition into service.
Right Prompt is a ServiceNow Build Partner and Specialist Partner for Consulting and Implementation. Our team includes 75+ ServiceNow specialists with 700+ ServiceNow certifications and accreditations.
Let’s simplify how your organisation connects products and journeys to external providers.
