ABOUT US

Automate. Innovate. Transform.

Who are we?

Right Prompt Technologies has been founded and is being run by a group of industry veterans with 160+ years of cumulative experience spanning large IT multinationals and successful entrepreneurial journeys. The founding team strongly believes in creating a truly world class organization in terms of values, culture and management processes while developing cutting edge enterprise applications using the latest workflow platforms, hyper automation tools and artificial intelligence.

As customer experience takes center-stage, especially in the Banking and Financial Services industry, we are focused on providing cutting edge modern workflow-based customer facing applications that delight customer and boost employee efficiency.

We are uniquely positioned as both Consulting and Implementation and Build Partner for Service Now. We believe our deep domain knowledge, business process know-how, and technical skills will enable us to make a real difference to business outcomes using the latest information technologies.

We are committed to providing a workplace that is creative, exciting, and enjoyable and which encourages continuous learning and innovation.

Why Right Prompt Technologies?

Product Perspective: What Problems are we trying to solve?

Two of the most common refrains one gets to hear from senior bank executives in India is to manage customer loyalty and employee productivity.

The key to customer loyalty is customer service. Customer Services has two dimensions. The first dimension is to provide a choice of appropriate financial solutions to the customer along with the correct and relevant answers to their queries and the right recommendations so that there is no mis-selling. The second dimension is to provide visibility to their queries and complaints by providing an end-to-end view of operations connecting the front, the middle and the back-office operations.

Product Perspective: How can Right Prompt Technologies help?

Right Prompt Technologies has designed and build a number of customer facing applications based on modern workflow platform like ServiceNow that are extremely quick to configure and deploy thanks to pre-built workflows, low code/no code application engine and powerful integration capabilities. ServiceNow also acts as an integration layer to connect siloed system of records to provide a seamless experience to customers along their entire digital journey.

Additionally, we are using AI algorithms to automate routine cognitive tasks, add processing velocity and create self- learning platform for better decision making.

In today’s world both customers and employees demand workflows and user interfaces that are engaging, simple, easy to navigate and intuitive. It then becomes imperative to have a good understanding of UI/UX design elements and Design Thinking approach to put the customer experience at the center of design with a concurrent ability to make quick changes based on user feedback. Right Prompt Technologies brings this capability.

Services Perspective: What Problems are we trying to solve?

Unified and seamless experience for customers and employees is one of the most critical requirements for every business enterprise as happy and loyal customers and employees are the only guarantee of future growth and profitability.

Unfortunately, most organizations are unable to provide this experience despite significant IT investments because legacy IT systems work in siloes and there are air gaps in business processes which necessitate users to jump from application to application or communicate back and forth between different systems using traditional emails, phone calls, messages etc. Not only does this result in loss of efficiency and productivity, but it also makes employees and customers unhappy due to patchy user experience and lack of end-to-end visibility.

Product Perspective: How can Right Prompt Technologies help?

As business process experts we understand how these process gaps can be bridged through process digitization, process automation and integration at process, data, or user level.

Application Platform-as-a-service like ServiceNow provides a way forward by creating System of Engagement and System of Action on top of legacy System of Records. With built in Lo Code/No Code and Robotic Process Automation tools, changing and reconfiguring workflows becomes easy imparting the much-needed business agility to enterprises. As ServiceNow Partner, with deep technical and domain knowledge we deliver these solutions.

Add to this the power of AI and new versions of the same, like Generative AI, we can improve customer services by leaps and bounds by delivering seamless experience and even anticipating and predicting services. This helps business grow by creating loyal customers and retaining them.

Our Values

All of us co-founders come with long and professional experience in some of the most respected and ethical organizations in the world. We have also been part of entrepreneurial journeys that had successful exits with Big 4 and others. Our management values and style have passed many tests. These values are, therefore, highly cherished and held close to our hearts. Our values are:

Integrity and Ethics in all our dealings within and outside the organisation. This is the foundation for building Trust and Credibility.
Customer Success is the only way to our success.
Belief in the Power of Simplification of all aspects of business – processes, technologies, and human interactions
Deep Passion for Technology and the belief that technology can make our lives better.

About our logo

Our company name is inspired by Prompt Engineering which has become a powerful method for optimizing language models in natural language processing (NLP). It involves creating precise and informative questions or instructions that allow users to acquire desired outputs. Traditionally, of course, the word prompt has been associated with being quick and responsive.

Our logo in vibrant green and blue captures our spirit of fresh ideas, creativity, and professionalism with a single-minded focus to ensure customer success.

ABOUT US

Automate. Innovate. Transform.

Who are we?

Why Right Prompt Technologies?

Product Perspective: What Problems are we trying to solve?

Product Perspective: How can Right Prompt Technologies help?

Services Perspective: What Problems are we trying to solve?

Product Perspective: How can Right Prompt Technologies help?

Our Values

About our logo

Our Management Team

Leadership

Biswanath Bhattacharya

Founder & Chief Executive Officer

Somnath Bhattacharya

Chief Product Officer

Saikumar Dhandapani

Chief Finance Officer

Vijay Reddy

Chief Technology Officer

Pallab Talukdar

Marketing & Strategy

Rajesh Dhar

Chief Revenue Officer

Anil Valluri

Director

Technical

Karthik Udaykumar

Engineering Manager – Product Development.

Debabrata Basu

Chief Technical Architect

Suhas K P

Tech Lead & Project Manager

Akhila Jayaraj

Tech Lead

Udit Paul

Lead Product Manager

Mahalakshmi Ramesh

Senior Business Analyst