Services
Automate. Innovate. Transform.
Right Prompt Technologies is pledged to create measurable business value for our customers.
Our motto is Automate. Innovate. Transform.
Our biggest strength are industry domain experts with deep knowledge of business processes and decades of experience across a cross section of industries.
As a Specialist Consulting and Implementation Partner of
ServiceNow we offer focused services around:
IT Service
Management
Management
Custom Application
Development
Development
Integration
Services
Services
Customer Service
Management
Management
IT Service
Management
Management
We understand different organisations are at different ITSM maturity levels. We can assess and recommend your roadmap for moving your ITSM to manage omnichannel engagement with users and provide for a more predictive and self-healing capability.
We offer the followeing services, each with a measurable business value outcome:
Assessment of current implementation
Quality Audit & health check
Maturity & Readiness Assessment
Architecture & Design Review
CMDB Design & Fine-tuning
Discovery & Service Mapping
Some measurable business outcomes for ITSM that we have delivered are
90%
0
Critical production outage during business hours
< 30 min
Time to resolve critical incidents
16+
Platform upgrades delivered with zero downtime
40,000+
Active users supported across business lines
60%
Requests fulfilled automatically
40%
Faster Root-Cause identification using live service maps
99.95%
System Availability across live environments
98%
Configuration data accuracy across business services
For CMDB services, the measurable outcomes
have been
95%
CI coverage across critical business services
100,000+
Configuration Items (CI) managed in a single governed instance
<30 min
MTTR for P1/P2 incidents
100%
Dedicated MID server to keep CMDB continuously uptodate
40%
Faster root cause analysis enabled through service and dependency maps
98%
Maintained through reconciliation and validation
90%
Changes impact assessed using CMDB relationships
500+
SLAs defined & governed
CMDB Updates
Driven by automated discovery schedules
Access Control
CI ownership strictly controlled
Custom Application
Development
Development
Right Prompt Technologies’ experienced platform experts can help you design and develop modern workflows and applications. We leverage the rich NOW platform capabilities with its low code/no code App Engine, integration capabilities through Workflow Data Fabric, modern UX design, and extensive Gen AI and Agentic AI capabilities.
Core Capabilities
Build custom applications using strong Lo-Code/No-Code App Engine capabilities
Leverage power of Workflow Data Fabric with built-in and custom developed connectors for integrating diverse front end & back-end systems including SFDC, SAP and Microsoft Dynamics
Leverage the Financial Services Operations (FSO) data models for flexibility and standardization for Banking and Financial Services Industry Segment
Leverage Manufacturing and Commercial Operations (MCO) data models for the Manufacturing, Retail & Distribution Segment
Success Stories
Developed Bancassurance Solution for Insurance Distribution – SmartAssurance using FSO & App Engine. Available globally ServiceNow Store
Custom end-to-end digital Retail Customer On-Boarding Solution live at one of India’s emerging Private Sector Bank operating in both on-line and off-line modes using App Engine, WDF & FSO data model
Developed a Integration platform solution to connect Insurers, Banks, KYC Service Providers, Credit Bureaus – Smart Aggregator using WDF and App Engine. Available globally ServiceNow Store
Group Underwriting and Refund workflow live at one of India’s largest life insurance companies using App Engine, FSO and Agentic AI
Comprehensive Supply Chain Finance Management Proof of Concept for one of India’s largest NBFCs using App Engine and FSO
Fully automated Gold Loan Origination System for one of India’s biggest Gold Loan portfolio Private Sector Banks App Engine, FSO and Agentic AI
SmartAssurance and Smart Aggregator live at one of India’s largest Private Sector Bank with 13 insurers, 50+ Insurance Products onboarded
Integration
Services
Services
The success of any large digital transformation or application modernization project inevitably rests on successful integration of legacy applications and data migration. The integrity of data, being the organizations lifeline, must be protected at all costs in terms of accuracy, formats and context.
Integration Capabilities
Custom built integration platform using ServiceNow pre-built Spokes and JSON, XML, CSV, SOAP framework
Custom built workflows for parsing, transformation, data mapping, target table and output formatting using App Engine
Secure information flow using AES 256 E2E encryption
Successful Projects
Live at one of largest Private Sector Banks with 13 Insurers & 50+ insurance Products integrated for Insurance Distribution along with Front-end integration with Salesforce. Proven scalability of 100K hits/day
Live at one of fast emerging Private Sector Banks with 40+ KYC Service Providers for retail customer on-boarding
Proof of concept at one of largest conglomerates for Supply Chain Finance for onboarding anchors and dealers integrating business financials, CIBIL scores, GST Statements, Ultimate Beneficial Ownership etc.
Proof of concept at one of largest Private Sector Banks for Gold Loan Journey with integrations with IBIA for Gold Rates, KYC Providers to on-board customers and Core Banking System for customer details
Customer Service
Management
Management
All businesses strive to deliver the best customer experience by integrating front, middle and back-office operations for end-to-end visibility and control on the quality of services. The ServiceNow platform inherently excels in connecting teams, systems and processes across the organization.
Our Offerings
Seamless & consistent omni-channel interactions
AI assisted workspace and tools for sentiment analysis, response managemente
Voice based Indian Language interactions for raising requests and complaints. Responses in local languages
End-to-end visibility of service requests
Customer Service Management (CSM), Financial Service Operations (FSO), Manufacturing & Commercial Operations (MCO) and Field Service Management (FSM) implementation
Success Stories
Live at one of the largest Life Insurance Companies with 100K+ agents for complaint management and tracking service requests
Proof of concept with one of largest payment gateway companies in India for 360 degree merchant review and actionable insights
Proof of concept with one of largest petrol retail outlets for fuel station services and equipment management with support for Hindi apart from English
Proof of concept at one of largest general insurance companies for customer service and claim management by automating and streamlining the claim process
People & Process
Success in any service offering ultimately rests on people and process. Right Prompt brings together capacity, capability, industry expertise, deep technical skills due to product engineering DNA and robust governance mechanisms.
Scale & Credentials
75+
ServiceNow Specialists
250+
ServiceNow Certifications
Multi-skilled across architecture, implementation, product engineering
Industry-ready Execution
Proven delivery across enterprise domains
Retail Banking & Lending
Insurance Distribution, Servicing & Underwriting
Manufacturing
Human Resource Management
ITSM
ITOM
CSM
FSO
App Engine
WDF
Product Engineering DNA
ServiceNow Store Products
(Built in < 2 years)
SmartAssurance
Designed for Insurance Distribution
Smart Aggregator
Live at one of India's largest private sector banks
OUTCOME
Faster Delivery » Industry Aligned Solutions » Enterprise Grade Reliability